Marco’s executive shares philosophy for creating a winning culture that cares
Rapid growth and expansion have been the hallmark of 2016 for Marco’s Pizza®, and company leadership is ensuring we stay true to our core values on our way to the top. A recently published Inc. magazine issue, featuring President Bryon Stephens, showcased Marco’s as an example for other companies to follow.
The Inc. piece notes that Bryon has turned our organization’s attention to three basic human principles: love your everything, raise others up and change the world. Bryon “started out as a dishwasher at a Holiday Inn, so he understands culture at all levels. His career took off partly because of his hard work, but also because others believed in him and gave him a chance. And now that dynamic is encouraged throughout the Marco’s culture,” the article notes.
While many people are not accustomed to using the words “love” and “business” in the same sentence, for Bryon love is the underlying motivation for everything he does as president. “It’s not just love for what I do,” Bryon is quoted as saying in the Inc. article. “It’s love for the challenge, it’s love for the competition, it’s love for the people, it’s love for the different ideas, new experiences, and helping them develop and become better than what they are.”
When you’re cooking pizzas and the phone is ringing off the hook, Bryon says in the Inc. article, it’s easy to think of the pie as just another product. “We have to remember that every pizza we sell is an opportunity to impact the life of a customer,” Bryon says.
Marco’s franchisees care about their local communities
The Inc. article also mentions franchisee Joe Jaros and the motivational story of his rise through the ranks at Marco’s that begins with delivering pizzas and culminates in him running his own stores. Joe started as a driver for Marco’s, and he soon became known for his above-and-beyond service — from shoveling snow off sidewalks for customers to changing their light bulbs. His reputation meant that customers would request him by name to deliver their pizzas.
His excellence stood out so much that he eventually earned a part ownership in the store where he worked. Today Joe is the proud owner of three Marco’s stores, and his stellar customer service that goes above and beyond exemplifies the caring culture of our family of franchise owners.
Marco’s franchisees are among the most satisfied in the nation
Marco’s Pizza franchisees not only embrace a culture of caring, but they also love being part of our pizza franchise system. In fact, our franchisees rank as one of the most satisfied nationwide, according to Franchise Business Review (FBR)’s recently released FBR50 – Franchisee Satisfaction Awards. This annual rating is often considered to be the go-to guide for entrepreneurs in the pursuit to find a standout franchise investment opportunity.
FBR’s independent satisfaction survey measures satisfaction in several areas, including training and support, leadership and franchisee community. About half of Marco’s franchise owners, 156, participated in the survey, which was completed in July 2016. The FBR50 – Franchisee Satisfaction Awards ranks the level of overall franchisee satisfaction by participating companies.
“We are extremely proud of the success Marco’s Pizza has achieved, and we couldn’t do it without the high caliber of franchisees that are the face of our brand, working hard every day to bring the best pizza and service to their communities. There’s no greater measure of a successful franchise system than the satisfaction of the franchisees who are taking care of the daily operations and running the stores,” says Bryon.
Marco’s Pizza is a top franchise opportunity
Marco’s Pizza prides itself on the fresh quality of our product — made in the Italian tradition, using fresh, never-frozen cheeses, handmade dough made fresh in stores daily and topped with only premium meats and vegetables. Our proven business model and sustainable growth is highly regarded by consumers and national media, as well as our franchisees. Our franchisee satisfaction rating is among the highest in the nation.
The scalability of our franchise makes it easy for many Marco’s franchisees to own multiple units. We also offer a relatively low initial investment, making it feasible to open more than one location. Restaurants range in size from 1,400 square feet to 1,600 square feet, which is a smaller operation with lower overhead than some other restaurant chains. Startup costs range from $224,092 to $549,092.